Reference

Legal terms for your account

rajalangit777 Legal sets out how account access, wallet records and policy requests work for Indonesia.

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rajalangit777 Legal terms for your account
CONTACT ROUTES

Reach us about Legal matters

A clear contact route helps when a Legal question concerns your account rather than a lobby title.

Account support path Use the support option after signing in to ask about a Legal clause, access decision or account record. Include your account identifier and the relevant date, but never send your password or wallet PIN.
Payment record help For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, attach the payment reference shown in your account. We use that reference to separate a policy request from an unconfirmed wallet status.
Access clarification If the lobby or account path is unavailable, tell us your location and device path without sharing sensitive credentials. We can explain whether the restriction relates to local law, verification, maintenance or a policy condition.
DATA PRACTICE

How we handle Legal requests

Our policy work starts with the smallest useful account record. We use account and payment references to answer access, verification and transaction questions, while keeping credentials separate from support messages.

Account data

We use the details supplied during account creation and phone verification to identify the correct account. If a detail is wrong, send a correction request through support so we can compare it with the account record before changing access data.

Cookie use

Essential cookies keep your signed-in session and policy choices connected while you move between account pages. Clearing them may sign you out or require another phone verification step; it does not erase records held for legal or security duties.

Account security

Keep your password, phone verification code and wallet credentials private. We do not ask you to place those secrets in a Legal request. If access looks unusual, change your password through the account path and contact support with the time and device used.

Payment records

A DANA, OVO, GoPay or QRIS reference helps us trace the account action connected to a wallet status. Bank transfer and virtual account records are handled in the same way, with the reference used instead of asking for your wallet PIN.

Retention period

We keep account, support and transaction records for the period needed to operate the account, handle disputes, protect against misuse and meet legal duties. A retention request can be sent through support, although some records may need to remain available for those duties.

Policy changes

When a Legal clause changes, we place the updated wording on this page and may ask you to acknowledge it at account access. If a change affects eligibility, access depends on local law, and support can explain which account step is affected.

Answers about Legal and access

These Legal answers focus on the questions we expect you to ask before opening or continuing an account in Indonesia. They cover local access, data requests, payment references, cookies, account security and policy changes. For an account-specific answer, use the signed-in support path so we can check the correct record without exposing your private credentials.

The Legal page covers account access, phone verification, data handling, cookies, payment references, retention and policy changes. It also explains how to contact us about a correction, access decision or account record. The conditions apply where local law permits and may vary by location.

You can read the Legal page from Indonesia, but account eligibility and service access depends on local law. If your account path shows a restriction, do not bypass it with another device or wallet. Contact support and include the displayed access message.

We use the payment reference connected to DANA, OVO, GoPay or QRIS to match a wallet action with the correct account. Send the reference through support when asking about a status. Do not send a wallet PIN, password or one-time verification code.

Use the account support path and state which detail needs correction, such as a phone number or account name. We may ask for an account step or phone verification before changing it. This protects your record from an unauthorised request.

Yes. Essential cookies keep your signed-in session and selected policy choices connected across account pages. Removing them can sign you out and trigger phone verification again. They do not remove records that we must retain for security, disputes or legal duties.

We retain account, support and payment records for the period needed for account administration, security checks, dispute handling and legal duties. You may ask about a record through support. Some deletion requests may be limited when a record must remain available.

Contact support from the affected account and quote the access message, date and device path. We can check whether the decision relates to local law, missing verification, a payment reference or a policy condition. Access remains subject to local law while the request is checked.

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